Maastricht Bereikbaar's privacy policy

Maastricht Bereikbaar helps people travel more smartly. Together with our many partners, we are working to reduce the number of traffic jams, in order to foster a healthy living and working climate in Limburg. Maastricht Bereikbaar is a programme by the Municipality of Maastricht

This privacy policy explains how Maastricht Bereikbaar handles your personal data. As Maastricht Bereikbaar reserves the right to make changes to this privacy policy, you should consult the policy regularly.

Personal data

Maastricht Bereikbaar collects personal data if you are taking part in one of its mobility projects, if you visit its site, or if you contact its telephone or online help desk. In processing personal data, Maastricht Bereikbaar complies at all times with the General Data Protection Regulation (GDPR). Maastricht Bereikbaar will treat your personal data confidentially at all times and will process this personal data exclusively for the purposes described in this privacy policy.

What is personal data?

Personal data refers to all data concerning an identified or identifiable natural person.

Maastricht Bereikbaar can process the following personal data (non-exhaustive list):

  • Name and address details, title, or position;
  • Contact details, such as your e-mail address, postal address, or phone number;
  • Data about your visit to Maastricht Bereikbaar's site;
  • Data about the device you use to visit Maastricht Bereikbaar's website, including an IP address;
  • Data on travel behaviour if you are participating in ‘nudge’ projects;
  • Vehicle registration data if you are registered as part of an ANPR measurement;
  • All other personal data relating to you that you disclose to Maastricht Bereikbaar or that Maastricht Bereikbaar obtains in connection with the aforementioned purposes and on the basis of the principles set out below.

Purposes of the processing

Maastricht Bereikbaar processes personal data for the following purposes:

  • Communication purposes, transmission of information;
  • To supply products and services;
  • To develop and implement an initiative or project relating to accessibility and mobility;
  • To ensure structurally different travel and working behaviour in different groups of travellers, including through ‘nudge’ projects;
  • To evaluate and monitor Maastricht Bereikbaar's objectives;
  • As part of your participation in a campaign, survey, or contest; 
  • To produce a statistic or other survey for internal business statistics and Maastricht Bereikbaar's operational management.

Bases for processing your personal data

Maastricht Bereikbaar processes your personal data on the basis of one or more of the following legal bases:

  • The performance of an agreement;
  • Your consent;
  • Compliance with a legal obligation;
  • A legitimate interest.

In the majority of cases, Maastricht Bereikbaar processes your personal data according to the first and second aforementioned bases. Maastricht Bereikbaar will not be able to perform its activities or services without processing the aforementioned personal data.

If you have given your consent for Maastricht Bereikbaar to process your personal data for certain purposes, you can withdraw this consent at any time in the same way as you provided it.

How is personal data kept secure?

Maastricht Bereikbaar has taken appropriate technical and organizational measures to protect your personal data against any unauthorized or unlawful processing, loss, destruction, damage, amendment, or publication. If you have any questions about the security of your personal data, or if there are indications of misuse, please contact Maastricht Bereikbaar.

Sharing personal data

Maastricht Bereikbaar processes your personal data with the help of external service providers, if necessary. If this occurs, Maastricht Bereikbaar will enter into an agreement with the external service provider under which, contractually, Maastricht Bereikbaar receives the guarantee that your personal data will be handled and secured with due care.

Under no circumstances will your personal data be sold or disclosed to third parties without a legal basis. Maastricht Bereikbaar may in certain cases be required by law to disclose personal data. Should this occur, Maastricht Bereikbaar will, of course, comply with this legal obligation and with the requirements arising from the GDPR and other applicable legislation and regulations.

Retaining and erasing personal data

Maastricht Bereikbaar will erase your personal data if the data is no longer required for Maastricht Bereikbaar's services. If you request for your personal data to be erased, Maastricht Bereikbaar will, in principle, destroy your data. If the destruction of your personal data has consequences for Maastricht Bereikbaar's service provision, Maastricht Bereikbaar will inform you of this prior to destroying your data.

Rights under the GDPR

If Maastricht Bereikbaar is to be designated as the data controller for the processing of your personal data, you can send a request to Maastricht Bereikbaar to view, rectify, erase, or exercise your right to the portability of the personal data that is being processed. You may also withdraw your consent to the processing of your personal data at any time or submit a request to restrict the processing or object to the processing of your personal data. You can also submit a complaint to the Dutch Data Protection Authority if you do not agree with the processing of your personal data by Maastricht Bereikbaar.


Maastricht Bereikbaar does its utmost to keep this website up to date and correct. Should you nevertheless notice inaccurate information on the website or have suggestions for improvements to the website, please let Maastricht Bereikbaar know by e-mailing Maastricht Bereikbaar appreciates all feedback.

No liability

Although Maastricht Bereikbaar makes every effort to keep the content of this website as up to date and complete as possible, it cannot guarantee the accuracy, validity, completeness, or relevance of the information on this website or hyperlinked websites. Maastricht Bereikbaar does not accept any liability in this respect. 

Intellectual property rights

The contents of this website (including texts, photographs, illustrations, graphic material, trade and other names, logos, and goods and service marks) may not be reproduced, forwarded, distributed, disseminated, or made available – whether for a fee or free of charge – to a third party without the prior explicit written consent of Maastricht Bereikbaar. The content of this website, on which Maastricht Bereikbaar has placed one or more social share buttons, may be forwarded by the user of this website for private, non-commercial purposes.

Click behaviour and cookies

Maastricht Bereikbaar uses Google Analytics and cookies to collect anonymized data on a visitor's click behaviour, in order to see how visitors like you use the website. Maastricht Bereikbaar uses this information to improve its website. Maastricht Bereikbaar can collect and analyse information about the use of this website, including the domain name, the number of hits, the pages visited, previous and subsequent websites visited, and the duration of the user session. The aim of this is to optimize the design of the website, so that Maastricht Bereikbaar can continuously improve its services. Part of your IP address remains anonymous to Maastricht Bereikbaar, so Maastricht Bereikbaar cannot trace the data back to a person or personal data. Maastricht Bereikbaar does not share its website statistics with Google. You can also disable cookies in your browser.

Third-party websites

This privacy policy does not apply to third-party websites that are hyperlinked to this website.


If you have read this information and still have any specific questions or comments about Maastricht Bereikbaar's privacy policy, please feel free to contact Maastricht Bereikbaar. You can also contact the Municipality of Maastricht's Data Protection Officer.

Last edited: 10 July 2018